DELIVERY TIMES
The preparation of orders takes place on the day following the order's receipt (excluding orders confirmed on Fridays and Saturdays, which will instead be shipped on Mondays, and national holidays).
Once our Courier has taken charge of the shipment, you will receive the tracking number via SMS or email, allowing you to monitor your shipment's progress in real time and make changes to delivery times or days if necessary.
In case you do not receive the tracking number from the Courier, you can request it directly from our Customer Service. All orders are fulfilled only after verifying the actual product availability and payment. In case of errors or issues with order fulfillment, you will be refunded the charged amount.
Please note that during sale periods or limited edition releases, delivery times may experience delays due to high demand.
DUTIES AND TAXES
Orders coming from countries outside of Europe may be subject to the payment of customs duties and taxes. Any customs duties and taxes requested by the courier upon delivery are determined by the extra-EU country of destination and are entirely beyond our control. The payment of these customs fees is always the responsibility of the customer.
For certain bulky items, there is a fixed shipping cost of €15 for Europe and €30 for international shipments.
COURIERS AND DESTINATION COUNTRIES
TNT Express IT
Delivery in Italy within 24/48 hours.
- Italy:
Orders over 40€: Free
Orders under 40€: 5€
FEDEX EXPRESS
Delivery in 24/48 hours throughout Europe, 3/5 days outside Europe.
- Europe, US, Canada:
Orders over 99€: Free
Orders under 99€: 15€
- UK*:
Free for orders equal to or exceeding 155€.
- Asia:
Orders over 99€: 10€
Orders under 99€: 20€
- Africa:
Orders over 99€: 30€
Orders under 99€: 60€
- Rest of the world:
Orders over 99€: 15€
Orders under 99€: 30€
DHL ECONOMY
Delivery in 4/6 working days throughout Europe, 7/9 days outside Europe.
- Europe:
Orders over 99€: Free
Orders under 99€: 15€
- UK*:
Free for orders equal to or exceeding 155€.
- Switzerland:
Orders over 60€: Free
Orders under 60€: 15€
DHL EXPRESS PREMIUM
Delivery in 24/48 hours throughout Europe, 3/5 days outside Europe.
- Europe (Excluding Switzerland):
Orders over 99€: Free
Orders under 99€: 15€
- Switzerland, US, Canada:
Orders over 99€: 15€
Orders under 99€: 30€
- UK*:
Orders equal to or exceeding 155€: 10 €
- Asia:
Orders over 99€: 20€
Orders under 99€: 40€
- Africa:
Orders over 99€: 40€
Orders under 99€: 80€
- Rest of the world:
Orders over 99€: 25€
Orders under 99€: 50€
*UK: Orders with a total value below €155 cannot be processed due to customs reasons.