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  • You can return us back an item (exclusively bought on our website) within 30 days of receipt of shipment, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To return us a product please follow the procedure below:

    • Login to your account and click here and select the order you want to return 
    • Select the item and the reason of the return
    • If you've received a different item click here
    • Click SEND


    Download the return form in PDF, print and insert it in the package to be post to the following address:

    Bonprix srl - c / o WAREHOUSE

    Via Adua n.33

    Valdengo (BI) - 13855


    delivery times 8-13 / 14-17


    We suggest our customers to send with a tracked shipment service like TNT, SGT, UPS, DHL, EUROEXPRESS, FEDEX or other couriers (just ask for it at any service). If the shipment is not tracked and the package will be lost - unfortunately - we won't be able to proceed with the exchange or with the refund.