YOU LIVE IN ITALY
Please note that the return shipping cost is at the customer's expense, unless the merchandise is damaged or incorrect due to an error in shipping (in this case, please contact our customer service before proceeding with the return shipment). We will send you an email as soon as your return is processed by our warehouse.
Please be aware that refunds or exchanges are not immediate upon receipt of the returned merchandise. We typically require 10 business days to process returns.
You may return all products purchased on our website within 28 days from the delivery date, provided that they are in their original condition, by following these simple instructions:
- Log into your account and go to "Your orders." If you made your purchase as a guest, click on the link provided in the order confirmation email to "Track your order here." If you no longer have your order confirmation email, write to us at [email protected]
- Click on "Request a Return" for the order.
- Select whether you want to exchange or receive a refund.
- If you want to exchange one or more items, select them and choose the desired size.
- If you want to request a refund, select the item to be returned and choose the reason for the return.
- Click on "SEND."
- You will receive an email as soon as your request is received and when it is approved.
- Download the pre-filled PDF return form to include in your package.
- You will receive an email with a return label from the courier.
RETURNS OUTSIDE OF ITALY
Please note that the return shipping cost is at the customer's expense, unless the merchandise is damaged or incorrect due to an error in shipping (in this case, please contact our customer service before proceeding with the return shipment). We will send you an email as soon as your return is processed by our warehouse.
Please be aware that refunds or exchanges are not immediate upon receipt of the returned merchandise. We typically require 10 business days to process returns.
You may return all products purchased on our website within 28 days from the delivery date, provided that they are in their original condition, by following these simple instructions:
Log into your account and go to "Your orders." If you made your purchase as a guest, click on the link provided in the order confirmation email to "Track your order here." If you no longer have your order confirmation email, write to us at [email protected].
- Click on "Request a Return" for the order.
- Select whether you want to exchange or receive a refund.
- If you want to exchange one or more items, select them and choose the desired size.
- If you want to request a refund, select the item to be returned and choose the reason for the return.
- Click on "SEND."
- You will receive an email as soon as your request is received and when it is approved.
- Download the pre-filled PDF return form to include in your package.
- Ship the package to the following address:
Youth Srl C/O Getaline
Via Adua 33
13855 Valdengo (BI)
Italy