Frequently asked questions

Online Store ships every weekday (Monday excluded). Every order is going to be processed in 24h.

You can check our shipping rates and times in the section

International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

We offer this service only in Italy. Outside Italy you can currently pay with a credit card, debit card, PayPal and Amazon Pay. All payments are processed with maximum security to comply with online sales regulations.

We ship the order in 1 business day (excluded the orders confirmed on Friday and Saturday that will be shipped on Monday).

Usually, our orders are delivered in 3 business day in Italy, for islands the delivery could takes 1 day more.

We ship worldwide in 5 business day.

It is possible that your discount code cannot be used in conjunction with other offers on the website (e.g. SALES) or has expired.

Contact us at [email protected] for further information.

You can currently pay with a credit card, debit card, Amazon Pay or PayPal. All payments are processed with maximum security to comply with online sales regulations. If you're in Italy we accept pay on delivery too.

If the product you are looking for is sold out, visit the product page and click on the size you are interested in. This will open a form that you can fill in to be alerted in real time when the product is back in stock.

Yes, you can delete your order if its status is still ''Working'' directly on your purchase page online clicking ''CANCEL ORDER''.

We'll confirm you the cancellation of the order by mail.

To modify an order you have to delete it and place another one. You can cancel the order if its status is still ''Working'' directly on your purchase page online until the 6am of the day after your purchase clicking ''CANCEL ORDER''.

We'll confirm you the cancellation of the order by mail.

As soon as your package is shipped, you will receive an email with the tracking number of the courier to whom the shipment was entrusted. If you have not received the email, contact us at [email protected]

Once the package is handed over to the courier by us, any responsibility for delay and/or non-delivery is the responsibility of the courier. In case of non-delivery, we will immediately provide a new shipment of the same item or, if it is not available, a full refund of your order.

In Europe shipping could take up to a week to be delivered.

Once the parcel has been passed onto the courier, we are no longer responsible for delayed or missing orders. If your order never arrives, we will immediately send you the same item or, if it is no longer available, a complete refund for your order.

Orders shipped with TNT Express IT are prepared the day after the order is received and shipping takes 48-72 hours on average.

Orders received by 11 am and shipped with DHL Express Premium are prepared the same day and shipping takes 24-48 hours on average.

Once the shipment has been scheduled, the selected Courier will send a tracking number via SMS or email so you can follow your shipment in real time and modify the time and date of delivery if needed.

If you do not receive a tracking number from the Courier, contact our Customer Service team who will be able to provide it.

Before contacting customer service, we suggest you check the possibility that our email with the subject "Your Order ***" may have ended up in your spam folder.

Please check that the package you received is not damaged and send an email to [email protected] indicating the order number and any missing items.

If you have received a different size or item from what you ordered, or if it is defective, please follow the return procedure. You can return all products to us if purchased on our website, provided they are in their original condition and within 28 days of the delivery date, following a few simple instructions:

- Log in and access your account in the "Your Orders" section. If you purchased as a guest, click on the link "Track your order status here" in the order confirmation email you received. If you no longer have the order confirmation email, please write to us at [email protected]

- Click on "Request Return" on the order.

- Select whether you want to exchange or receive a refund.

- If you want to exchange one or more items, select it and choose the desired size.

- If you want to request a refund, select the item to be returned and choose the reason for the return.

- Click on SEND.

- You will receive an email as soon as the request is taken over and when it is approved.

- Download the pre-filled PDF return form to include in the package.

- Proceed with shipping the package to the following address:

Youth Srl C/O Getaline
Via Adua 33
13855 Valdengo (BI)
Italy

If the returned item does not comply with the return policy, meaning it is used or not provided with a label, or if you did not notify us before returning a defective item, we will not be able to proceed with the exchange or refund of such item.

If you want to return all or a part of your order because you ordered the wrong size or you've simply changed your mind, the cost of returning the item will be at your expense.

Any items returned to us must be in their original condition or we won't be able to proceed with the exchange or refund for that item.

Yes, it is possible to change size. You can return any item to us (including those on sale) as long as it is in its original condition and within 28 days from the delivery date, by following the return instructions:

- Log in to your account and go to the "Your Orders" section. If you have made a purchase as a guest, click on the link "Track your order status here" in the order confirmation email. If you no longer have the order confirmation email, please contact us at [email protected]

- Click on "Request Return" on the order.

- Select whether you want to exchange or receive a refund.

- If you want to exchange one or more items, select it and choose the desired size.

- If you want to request a refund, select the item to be returned and choose the reason for the return.

- Click on SEND.

- You will receive an email as soon as the request is processed and approved.

- Download the pre-filled PDF return form to include in the package.

- Proceed with shipping the package to the following address:

Youth Srl C/O Getaline
Via Adua 33
13855 Valdengo (BI)
Italia

Yes, you can return us back all or some of the items ordered and ask for the refund within 30 days of receipt of shipment, your item must be unused and in the same condition that you received it. It must also be in the original packaging.